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Serving Customers with Disability

Digital learning assets that enhance the capability of employees to effectively interact with and serve people with disability.

When it comes to serving customers with disability, there are two important questions organisations must answer:

Are your customer-facing employees able to appropriately and effectively serve people with disability?

Are your teams equipped with the skills they need to assist your most vulnerable customers?


MCI Solutions has a unique series of highly practical and engaging digital learning assets that address the real-life challenges faced when interacting with people with disability.

Designed in collaboration with Australia's largest provider of disability employment services, APM, and other external SMEs

Contextualised for interacting with customers with disability

Addresses the challenges when interacting with disabilities considered to be visible and those considered to be not visible

Uses MCI Solution’s 4L Instructional Design Methodology to ensure depth and rigour in learning disability awareness. 

Digital assets are SCORM compliant, so can be uploaded onto Learning Management Systems (LMS) or Learning Experience Platforms (LXP)

Tested for WCAG 2.1 AA accessibility

Available for computer and tablet

On-demand Digital Assets

Disability Awareness Training | Inclusive Practices Series | Customers

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Learners do not need to be experts in different mental disorders to complete the scenarios. Rather, they are required to use observation skills and to practice following clear behavioural guidelines.

Inclusive Practice | Immersive Scenarios

 

The immersive scenarios simultaneously engages emotional and cognitive processes.

It focuses on discrete skills, promotes self-reflection and provides employees with immediate – and long-term feedback.

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Fill out the form now to get more information about the Disability Training Programs in Australia.

Register for a demo

Why MCI Solutions?

Quality corporate development. Innovative digital delivery.

We're different to be better

We're at the forefront of defining and using innovative unique training methods.

Award-winning

We set industry standards, others seem to agree. We've won 25 awards over the past 9 years.

Worth your trust

We know business and education. Count on us just like the many ASX companies who have trusted us to train their staff for over 10 years.

Accredited

Our qualifications are nationally recognised by Government and have influenced businesses nationally.

Bespoke

We tailor our training to target your company's specific learning and development needs.